COVID-19 UPDATE

Updated 24.05.21

The government ‘roadmap’ announcement on 22.02.21 stated that our properties were able to re-open from 12th April 2021, although with the following limitations…

12th April – 17th May:
Stays are restricted to guests from one household / support bubble only.
17th May – 21st June:
Guests from two households or up to 6 guests from different households can stay together in the same property.
From 21st June:
All bookings can go ahead with no restrictions on guest numbers or households.

The situation is of course ongoing, so we will continue to monitor government guidance.

Due to stringent health and safety cleaning guidelines the extra cleaning requirement has resulted in us having to extend the changeover period between guests. Therefore our properties are currently available to check-in from 4pm on the day of arrival and will need to be vacated by 9am on departure day. We appreciate that this isn’t ideal but is necessary for everybody’s safety.

We have amended our payment and cancellation policy in light of the on-going situation. With one third of the total price due to secure a new booking the final balance payment is now due one month before your stay, as opposed to the usual two months.

In the event of your holiday not being possible due to Covid UK government rules/guidelines we are offering to carry over any payments already made to a future stay in 2021 or 2022. If it is not possible for you to re-arrange your holiday dates then we will refund any payments already made, minus an admin fee of £50.

If you have to cancel your holiday due to personal reasons or illness then our usual cancellation terms apply.

We always strongly recommend taking out holiday insurance to cover such loses. For those with travel insurance in place please check your individual policy with your insurance provider directly.

For further details please get in touch via email at stay@sostives.co.uk

Please stay happy, stay safe and stay healthy during these testing times.

With very best wishes

Covid-19 Risk Assessment
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